Policies
Delivery and returns
Last updated
How your order reaches you, and what to do if something isn't right. Questions are always welcome before you order.
Delivery
Delivery is free, by express post, anywhere in Australia.
Orders are dispatched from Brisbane. You will receive tracking details by email once your order is on its way. We do not currently ship outside Australia.
Hair is a hygiene product
For hygiene reasons, hair that has been opened, worn, fitted, cut or coloured cannot be returned or exchanged unless it is faulty.
If you are unsure about a shade, method or length, book a consultation before you order. We would rather match it with you than have you guess.
Exchanges
Unopened hair, in its original sealed packaging, can be exchanged within 14 days of delivery. Contact us first and we will arrange it.
Faulty or incorrect items
If your order arrives damaged, faulty or not as ordered, contact us within a reasonable time with your order details and a photo. We will repair, replace or refund it in line with the Australian Consumer Law. Nothing in this policy limits your rights under that law.
Salon services
Appointments are booked through Timely. If you need to move or cancel an appointment, please let us know as early as you can.
Contact
Email charlotte@madeupbycharlotte.com or call 0431 258 149.