Policies
Privacy Policy
Last updated
VALOIR ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you send an enquiry, book an appointment or place an order, we collect your name, phone number and email address, your delivery address for orders, and any details you choose to share about your hair and what you are looking for.
Our website collects standard technical information such as your IP address, browser type and the pages you visit. [DESCRIBE ANY ANALYTICS OR TRACKING IN USE, OR DELETE THIS SENTENCE IF NONE.]
Why we collect it
We use your information to answer your enquiry, manage your appointments, process and deliver your orders, keep notes that help us care for your hair across visits, and keep the records we are required to keep.
We will only use your details for marketing if you have asked us to, and you can opt out at any time by replying to any message or calling us.
Payments
Card payments on this website are processed by Stripe. Your card details go directly to Stripe and are never seen or stored by us. Stripe handles them under its own privacy policy and security standards.
Who we share it with
We do not sell your personal information. We share it only where needed to provide our services: with Timely, which manages our appointments; with Stripe, which processes card payments; with the courier who delivers your order; and where we are required to by law.
[LIST ANY OTHER THIRD-PARTY SERVICES THAT RECEIVE CUSTOMER DATA, E.G. EMAIL PROVIDER, ACCOUNTING SOFTWARE.]
How we store and protect it
Information is held in secure, access-controlled systems and retained only for as long as we need it or are required to keep it. When it is no longer needed, we destroy or de-identify it.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing charlotte@madeupbycharlotte.com or calling 0431 258 149. We will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first at charlotte@madeupbycharlotte.com so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.